Effective Date: 09/05/2024
At StenoHealth, powered by PlenusAI, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our services. We adhere to strict data security protocols, including HIPAA compliance, to ensure that your personal health information remains private and secure.
By using the StenoHealth platform (“Platform”) or engaging with our services, you agree to the practices described in this Privacy Policy. If you have any questions, feel free to contact us at hello@stenohealth.com .
1. Information We Collect
When you create an account, we collect information such as your name, email address, and contact details. This allows us to manage your account and provide access to the Platform.
If you choose to use our services to document health interactions, we may collect audio, text, and other information related to your medical interactions. This information is processed to assist with transcription and documentation.
We collect data on how you interact with the Platform. This may include IP addresses, browser type, and device information to help us improve user experience and protect the security of the Platform.
When you reach out to us for support or to provide feedback, we may collect your communications and use them to improve our services and address any issues.
2. How We Use Your Information
To process and transcribe audio recordings and assist with generating patient documentation.
To send you updates, respond to your inquiries, and provide account-related information.
To analyze usage patterns, troubleshoot issues, and develop new features to enhance your experience.
To protect the security of your data and comply with legal and regulatory requirements, including HIPAA.
3. Data Security
We take the protection of your personal data seriously and use industry-standard security measures to ensure that your data is protected both in transit and at rest. All data is encrypted, and access is restricted to authorized personnel only. We also use HIPAA-compliant practices for any health-related data.
4. Sharing Your Information
If you request to share a recording or health information with a family member or healthcare provider.
We may share data with trusted service providers to help us deliver and improve our services, such as cloud storage providers.
If required by law, court order, or to protect the rights, property, or safety of StenoHealth, we may disclose your information.
5. Your Rights and Choices
You have the right to access, update, or delete your personal data at any time by logging into your account or contacting us at hello@stenohealth.com . If you choose to delete your account, we will remove your information within a reasonable period, except where required for legal or regulatory reasons.
6. Data Retention
We retain your personal data for as long as necessary to provide our services or as required by law. You can delete your account at any time, and we will remove your data unless retention is necessary to comply with legal obligations.
7. Children’s Privacy
The StenoHealth platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children under 13. If we discover that we have unintentionally collected such information, we will delete it immediately. If you believe we have collected data from a child under 13, please contact us at hello@stenohealth.com .
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If any changes are significant, we will notify you and provide an opportunity to review and consent to the changes before they take effect.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or your data, please reach out to us at hello@stenohealth.com .